FAQs

Bloc is an innovative Irish-American company specializing in the production of custom window shades. Originally founded in Northern Ireland, Bloc has expanded its operations to North America, boasting a cutting-edge production facility based in DFW, Texas. Our state-of-the-art technology, including our proprietary Dreamaker system, allows us to manufacture and ship custom shades with unmatched speed and precision. Bloc is incorporated in Delaware, ensuring we adhere to the highest standards of business operations. We are committed to delivering exceptional quality and service to our North American customers.

Bloc PRO is our comprehensive solution, designed to meet the window shading needs in the commercial market, from small offices to large skyscrapers, and more. Bloc PRO offers tailored services and products, ensuring that every detail is perfectly suited to the specific requirements of commercial environments. With Bloc PRO, clients benefit from our cutting-edge manufacturing technology, including our Dreamaker system, which guarantees rapid production and high-quality custom shades. Whether you're working on a major construction project or upgrading an existing office space, Bloc PRO provides the expertise, products, and support you need for seamless and efficient window shading solutions.

Dreamaker is Bloc's advanced automated, robotic production technology that revolutionizes the manufacturing of custom window shades. This cutting-edge system automates every step of the production process, from precise cutting and assembling to thorough quality control. Dreamaker's efficiency and precision enable us to produce and ship custom shades on the same day an order is placed. This technology sets us apart from competitors and ensures high-quality products with unparalleled speed.

Unlike our competitors, who typically take 10-15 working days to fulfill orders, Bloc uses an advanced automated, robotic production technology called Dreamaker. This state-of-the-art system streamlines the entire manufacturing process, from cutting and assembling to quality control. As a result, we can produce and ship your custom window shades on the same day for orders received by 8am CT (subject to inventory), without compromising on quality or precision. This unique capability ensures you receive your shades faster than ever.

Tours of our Dreamaker facility are exclusive and by invitation only. We offer this opportunity to select customers to provide a behind-the-scenes look at our advanced automated production process. If you're interested in a tour, please contact our customer support team. While we cannot accommodate all requests, we strive to offer this unique experience to customers who share our passion for innovation and quality in window shades.

• Our custom shades are manufactured and shipped the same day if ordered by 8am Central
• Your shades will be engineered right here, in the USA
• Dreamaker, our automated facility, ensures top-quality delivery, everytime
• Speed of response is important to you, and we're proud to say that a roller shade is produced in our Texas facility every 30 seconds
• We use Industry leading systems, motorization and fabrics including Rollease Acmeda, Automate and Texstyle
• We have in-house digital printing
• And finally, we adopt environmentally sustainable practices

Benefit from our Commercial programs, no matter your business size. Both our programs are designed to make your life simpler and more profitable. Visit the Programs page on the Bloc PRO website to explore the difference.

The Essential program forms the cornerstone of our offerings. It’s ideal for those needing a reliable solution and manufacturing partner for commercial shading. With true commercial pricing, an online portal, a carefully selected range of fabrics, hardware and motorization, simple account activation, online training, and no minimum order quantity, the Essential program is designed to make your life easier.

Complementing Essential, we offer the Elite program for those who sell more. Elite includes everything from the Essential program, plus additional perks. With Elite, you get exclusive commercial pricing for your loyalty and volume. Additional benefits include an online portal with support from your personal concierge, a wider selection of fabrics, hardware and motorization, in-person training, and a free swatch fulfilment program.

Elite is an exclusive program which offers best/exclusive commercial pricing, ensuring that your loyalty and volume are rewarded. As an Elite member, you will benefit from preferential pricing, making it more cost-effective to partner with Bloc for your window shading needs. This program is designed to recognize and reward our most valued customers with the best possible commercial terms.

Bloc specializes in custom roller shades, designed, and manufactured to fit your specific needs. Our shades are available in a variety of styles, colors, and materials to suit any home or commercial environment.

Yes, we offer expedited and bespoke shipping options for an additional fee. Speak to our customer support team and select the best shipping method that suits your needs.

You can reach our customer support team via email, phone, or live chat on our website. Our representatives are available Monday through Friday from 9 AM to 5 PM CT to assist with any questions you may have.

Getting started with Bloc PRO is easy and straightforward. Follow these steps to begin:

• 1. Book a Consultation: Schedule a 30-minute consultation with one of our experts using our online booking system or contact us page.
• 2. Consultation: During the consultation, our expert will discuss your specific needs and help determine which program - Essential or Elite - is the best fit for you.
• 3. Account Activation: After the consultation, we'll set up your account for Bloc PRO and provide access to our Quote, Order & Track platform powered by PIC.
• 4. Access Resources: Once your account is activated, you'll have access to a wealth of resources, including product guides, pricing information, the ability to order fabric decks, updates on the latest Bloc PRO news, and more.
• 5. Order: Quote, order and track using our simple online portal powered by PIC. And our customer support team will provide any help you may need.

Start your journey with Bloc PRO today and experience the seamless integration of our high-quality, custom window shading solutions into your commercial projects.